When companies are involved in a lawsuit, they must be able to produce evidence when requested. How does this process look like? What are the single steps from the first Document Retention Order to a report delivers to the responsible authority?
MAR. 2017 | 3 MIN. READ
AUTHOR: Robin Auer, Design Research, IBM Cloud and Cognitive Software
In interviews with each person, we wanted to understand the eDiscovery process better to rethink the current structure of StoredIQ for Legal. This generative research was necessary to question the status quo of our product and get a common understanding of the worldwide project team.
We focused on all important participants of the eDiscovery process. We had a Senior Attorney of IBM in the interview, a Legal Assistant, and a Senior Legal Specialist. However, we also talked with people from Litigation Technical Support or Senior Digital Investigation. Because of the whole Data Security topic, we also included a person from the Data Privacy department at IBM.
Through multiple interviews with Attorneys, Data Privacy Specialists, Legal Assistants, and people from Litigation Support, we created a clear picture from their tasks and their roles. After we identified the overlaps, we brought them into an eDiscovery lifecycle graphic. At the beginning of the interview, we asked the participants some general questions about their job and their current role. We wanted to understand how large their team is and what other roles the people are working with. Other questions we asked about their eDiscovery process were: